FAQ
What is the essential difference between Ins Accelerator and other accelerators on the market?
Ins Accelerator's biggest difference from traditional accelerators lies in the underlying protocol. Most accelerators still use IPsec or IKEv2, while Ins Accelerator fully adopts the WireGuard protocol, which contains only 4000 lines of code (IPsec has over 600,000 lines), enhancing transmission speed by 3-5 times while significantly reducing battery consumption. Additionally, Ins Accelerator's no-logs policy has been independently audited by Cure53, and the audit report is fully transparent, truly achieving both speed and security.
Which operating systems and devices does Ins Accelerator support?
Ins Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and mainstream Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Ins Accelerator offers detailed router configuration tutorials compatible with popular router firmwares like Asus, Netgear, and OpenWrt, allowing you to protect all connected devices at once.
What should I do if I'm unsatisfied with Ins Accelerator and want a refund?
Ins Accelerator provides a 30-day unconditional refund guarantee. If you're not satisfied with the service within 30 days of purchase, simply reach out to our customer support team via live chat or email at support@vpnjs.net without needing to provide any reason to request a full refund. Refunds are typically processed within 1-3 business days back to your payment account.
What is the actual connection speed I can expect with Ins Accelerator?
Ins Accelerator has deployed over 3000 high-speed server nodes globally, with actual test results showing that average latency to Asia-Pacific nodes is below 30ms, approximately 80-120ms to North American nodes, and download speeds can consistently reach over 500Mbps under gigabit bandwidth. Thanks to the efficiency of the WireGuard protocol, Ins Accelerator can maintain stable and smooth connections even in complex network environments.
What does Ins Accelerator's no-logs policy include?
Ins Accelerator's no-logs policy includes the following aspects: no recording of your original IP address, no recording of connection timestamps, no logging of visited websites or domains, no recording of DNS queries, and no tracking of bandwidth usage data. All servers operate in a pure RAM environment, automatically clearing all data upon physical reboot. This policy has been rigorously examined by the internationally renowned auditing firm Cure53, and the complete audit report is available on the Ins Accelerator official website.
How do I configure Ins Accelerator on my router?
Ins Accelerator provides detailed router configuration tutorials supporting popular firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, and more. The configuration steps typically include: 1) logging into the router management interface; 2) entering acceleration client settings; 3) importing the configuration file provided by Ins Accelerator; 4) entering your Ins Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install the client on each device.
Can Ins Accelerator be used to watch streaming content?
Yes, Ins Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly play 4K ultra-high-definition video content. Ins Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that Ins Accelerator does not encourage users to violate the terms of service of any streaming platform.
Will using Ins Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, the impact of Ins Accelerator on internet speed is minimal. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (such as video streaming or P2P), using Ins Accelerator may even improve internet speed because the encrypted connection prevents the ISP from deep packet inspection (DPI) and traffic identification.
Does Ins Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning version of Ins Accelerator supports up to 6 simultaneous connections, while the flagship version supports up to 10. This means you can use accelerator protection on your smartphone, computer, tablet, smart TV, and more without extra charges. If you need to protect more devices, we recommend configuring Ins Accelerator on your router for comprehensive protection across all family devices.
How does Ins Accelerator protect my security on public WiFi?
Public WiFi is a high-risk scenario for data theft by hackers. Once connected to Ins Accelerator, all your internet traffic will be transmitted through an AES-256 encrypted connection, ensuring that even if someone attempts a man-in-the-middle attack or eavesdropping on the same WiFi network, they cannot read your data. Ins Accelerator also offers an automatic connect feature that activates accelerator protection when an unsecured WiFi network is detected.
Is Ins Accelerator's no-logs policy verified by a third party?
Yes, Ins Accelerator's no-logs policy has been independently audited by the renowned security auditing firm Cure53. The audit team conducted a comprehensive review of Ins Accelerator's server infrastructure, codebase, and operational processes, confirming that Ins Accelerator does not log any user-identifiable data. The complete audit report is publicly available on the Ins Accelerator official website.
Does Ins Accelerator support Linux systems?
Yes, Ins Accelerator provides a native Linux command-line client, supporting mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation through APT/YUM repositories and manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Does Ins Accelerator provide a static IP address?
Yes, the flagship version of Ins Accelerator includes a dedicated static IP address. A static IP is particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned exclusively for your use and is not shared with other users.
How can I ensure that Ins Accelerator does not leak my IP address?
Ins Accelerator incorporates comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing the real IP via the WebRTC interface; IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can verify your protection status using the built-in leak testing tools in the Ins Accelerator client or by visiting third-party detection websites.
Can Ins Accelerator handle internet interference?
Ins Accelerator's proprietary obfuscation protocol disguises accelerator traffic as ordinary HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, Ins Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Ins Accelerator advocates responsible accelerator use and compliance with local laws and regulations.
What payment methods does Ins Accelerator accept?
Ins Accelerator accepts multiple secure payment methods: Visa/Mastercard credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrency (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
In which regions are Ins Accelerator's servers located?
Ins Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the U.S. and 5 cities in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, and Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, and India), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Ins Accelerator offer browser extensions?
Yes, Ins Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only the traffic within the browser (without affecting other applications). They are particularly useful for quickly switching IP locations, such as for cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.
How can I contact Ins Accelerator's customer support team?
Ins Accelerator offers multiple customer service channels: 1) 24/7 online chat—visit the Ins Accelerator website for real-time support with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically replied within 24 hours; 3) Help center—featuring hundreds of detailed tutorials and troubleshooting guides. Our customer support team is bilingual in Chinese and English.
How does Ins Accelerator's ad-blocking feature work?
Ins Accelerator's Lightning and Flagship versions come with built-in ad blocking and malicious website protection. This feature operates at the DNS level, blocking the loading of ad trackers, malicious domains, and phishing sites by maintaining a domain blacklist with over 1 million rules, updated daily. This approach is more efficient than traditional browser ad-blocking plugins because it prevents unwanted connection requests at the network level.